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Security and data

How we use your data

Explains how collected data is used to deliver the service (routing, reporting, reliability) and what’s used for improvement.

Last Updated: Apr 14, 2026

Provide the service

We use data to:

  • Respond to visitor questions
  • Qualify and route leads
  • Send lead notifications to the right person or team
  • Provide reporting and visibility into outcomes

Improve reliability and quality

We use chat logs and usage patterns to:

  • Diagnose technical issues
  • Improve performance and stability
  • Understand feature usage at an aggregate level

AI improvement (anonymized)

We may use anonymized interactions to improve language understanding and model quality. In practice, this means we focus on patterns across conversations while removing any identifying information before using data for training or improvement workflows.

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